FAQs

General Inquiries

• How quickly do you respond?

  Super Restoration is open 24 hours a day, seven days a week. We respond to afterhours emergency calls within ten minutes of receiving them. Our response rate is at a consistent 99 percent.

• What qualities should I look for in a restoration company?

  You want a company that is IICRC Certified. This certification ensures you will not receive faulty work from properly trained service professionals. You can verify all certification here.

  Please be aware of potential scams from disaster response and restoration firms. Never pay cash for services and verify the authenticity of the company. Visit their home office, speak with your local Chamber of Commerce and ask your friends or family if they have ever had dealings with the company.

  Accuracy: The restoration company should provide an accurate estimate and timeline for your project. If they estimate $1000 and one week for completion but it takes $3000, and a month, they did not deliver on their service agreement. The Super Restoration Guarantee protects you from such a predicament because we agree upon the price and scope of the project with your insurance carrier and the restoration is expedited.

  Quality: The last thing you should have to deal with after an emergency or disaster is employing a company that cuts corners and puts your property at further risk due to their poor craftsmanship. In utilizing Super Restoration, you know all the work is performed with honesty, integrity, and quality workmanship. Your finished project is backed by our one-year guarantee of satisfaction.

  Transparency: Super Restoration provides you with status updates through each stage of your project as well as a point of contact for when questions arise. Our clear and concise communication means you always know what is occurring with your restoration. You have web access to your updated client file 24 hours a day, seven days a week. In your online record, you will see pictures of the progress and have access to all your important documents.

  Technology & Equipment: Super Restoration has the latest technology and equipment available, as well as the area’s largest fleet of response vehicles and personnel. We are prepared for any size of emergency, including multiple losses in a single incident. Our advanced technology allows us to restore items that other companies cannot. You can trust us to restore those valuables that a short time ago would have been lost otherwise.

  Training & Expertise: With any restoration firm, you should first consider their history, experience, longevity and service record. The technicians with Super Restoration undergo continuous and thorough training to ensure the entire company is up-to-date on the newest methods of restoration services needed to meet the rigorous standards required of them. Super Restoration now manages over 2000 losses annually and has been in business for more than 30 years.

Water Damage

• What causes water damage?

  Water damage can be attributed to natural disasters as well as plumbing issues with a home. Super Restoration can take care of water damage, regardless of the cause.

  • Overflowing toilets
  • Leaking or malfunctioning water heaters
  • Burst pipes
  • Flooding, heavy rain and storms
  • Broken and leaking sprinklers
  • Fire damage
• What are some hidden signs of water damage?

  Water damage can reside in the walls and ceilings long after they have dried out. Using a moisture meter will determine how much moisture is behind the walls. If you have moisture behind the walls, chances are mold will grow there within 36 to 72 hours. Wet insulation is also an excellent place for odors and fungi growth. Water will damage computers, electronics, office equipment, paper files, furniture, artwork, and musical instruments too. Any number of items might look dry on the outside but contain unwanted moisture, creating future, permanent damage. Call us at 800-516-8059 to assist you in water damage clean up.

• How can we safely inspect our house or facility for water damage?

  The most effective way to test any structure for water damage is to utilize the services of a professional. Professional restoration technicians will have the equipment needed to test for water damage and the experience of knowing where to check. The longer water sits, the more damage is done, and the more mold grows, escalating your repair and restoration expenses.

• How does the water removal and remediation process work?
  1. Extract as much water as possible.
  2. Remove furniture from the affected area or put furniture on blocks.
  3. Correctly take the carpet from floors. If done incorrectly, the carpet will rip as well as ruin carpet seams.
  4. Remove wet padding and dispose.
  5. Extract as much water from the sub floor as possible.
• What is air drying?

  Air drying uses speed dryers, air movers or other air drying equipment to push the moisture off any affected materials like; carpet, furniture, and walls. The water disperses into the air where a commercial dehumidifier catches and removes it from the room.

  Super Restoration uses both air movers and dehumidifiers to dry water-damaged areas correctly. Dial 800-516-8059 anytime day or night so we can assist you in water damage clean up, water extraction, and drying.

• What is dehumidification?

  Dehumidification removes moisture from the air and away from the areas that you want dry. This process helps speed the drying of walls and other affected materials after water damage, decreasing the opportunity for mold growth.

• Which insurance companies pay for your water damage extraction and drying services?

  All insurance companies pay for Super Restoration services. As a homeowner or business owner, you have the right to use any company you choose to mitigate the water damage (i.e. extract water, lift carpet, remove padding, remove the wall base, and place air movers and dehumidifiers).

• How much does water damage cleanup and restoration services cost?

  Providing this information without a thorough evaluation is impossible. We offer complimentary water damage inspections and provide a no-obligation estimate for restoration services. Call our office at 800-516-8059 to schedule your free visit or speak to one of our knowledgeable staff.

Mold Remediation

• Can water damage cause mold?

  Water damage is the leading cause of mold growth. Mold, like other bacteria, animal or plant life, needs water to grow. Remove the moisture and water, and then you have stopped the mold from growing. From this point, it is still present and you must remediate and remove the mold. There are three main ways for mold to develop:

  1. Moisture
  2. Food source (drywall, carpet, organic dust)
  3. Warm temperatures

  SUPER Restoration can assist you with water damage clean up and mold remediation and removal services. Please call us, 24 hours a day, 7 days a week at 800-516-8059.

Storm Damage

• How can we help speed up the repair of my home or business after a storm or flood?

  After a storm many restoration companies book up quickly, so you want to call a qualified restoration specialist as soon as possible. Call Super Restoration at 800-516-8059 for immediate assistance with your storm damage clean up.

  Here are a few tips on what to do while you are waiting for professional restoration services:

  1. Remove as much water as possible.
  2. Get all the items in the affected areas onto wood blocks or off the flooring.
  3. Carefully remove the baseboard from your property and drill large quarter sized holes on the unpainted areas. This will allow air movement to start drying the walls.
  4. Remove any moisture sensitive items like computers, furniture and artwork to areas not affected by the water damage.