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Super Restoration’s Company Values

Super Restoration continues to be the area’s top rated emergency cleanup and restoration service. We believe by adhering to our guiding principles and working in accordance with our mission statement, we consistently deliver the best restoration services in the area.

Our Mission Statement

We provide the highest level of restoration services at an affordable price-point for our clients. We ensure the longevity of our company through repeat and referral business, achieving customer satisfaction in all areas of service. We support a culture of professionalism, integrity, honesty, fairness, attention to detail and service mindset. We foster relationships with our suppliers, subcontractors, associates and customers. Our driving values are: teamwork, quality people, excellent service, fairness and mutual respect. Together they are Super Restoration.

Our Values


Super Restoration’s success is based on teamwork. Each team member knows their role, and like a well-oiled machine, will perform smoothly and efficiently. Regardless of their position, each employee is a highly valued member of the team. When seconds matter, we pull together to achieve the goal of restoring the client’s property and belongings as close to their original state as quickly as possible.

Each team member has ownership in the success of our projects. We embrace the sense of camaraderie that comes from pulling together for the residents of our community to provide a needed service. When we have mitigated current damage and prevented further problems for our clients, we are fulfilled.

Super Restoration values teamwork

Quality People

At Super Restoration we hire only the best. The quality of our employees sets us levels above our competition. It is through our people that we deliver the very best restoration services around. Quality employees are loyal and honest team players who are trained in a variety of areas. We never settle for less.

  • Sales – Each employee with provide the client with the products and services best suited to their needs and never force services for a sale. We take the time to consult with everyone we speak with, so we have a full understanding of their predicament. With this understanding, we can make an educated recommendation of which of our services will be needed.
  • Leadership – It is essential for each team member to exhibit leadership skills, as no two situations are the same. The ability to effectively handle any scenario that comes their way is crucial to the correct completion of a project. So, whether or not an individual is looking to become a team leader or manager, they must have the ability to make good, executive decisions and direct work. We look to each of our employees to lead effectively.
  • Management – Self-management, as well as project management, is required of all team members with Super Restoration. The stronger management ability an individual exemplifies, the more of an asset they become to us
  • Production – Super Restoration is proud that each employee is expertly trained in all aspects of their job. We value your production skills, as they are how we deliver on our promise to our clients.

Excellent Service

Service is the business of Super Restoration. Our product is restoration, but our business is service. Our commitment to delivering excellent customer service is what drives every job. Going beyond primary job completion, engaging with our clients and tailoring our efforts to their needs is what makes us Super Restoration.


Fairness at Super Restoration is our total commitment to the ethical, honest and forthright dealings with every one of our clients and co-workers. Adhering to our standards of actions ensures each employee will develop trust and respect for each other. Any violation of our values can damage our company. Integrity is fundamental to our success.

Super Restoration values mutual respect

Mutual Respect

Respect means to hold respect with an expectation of worth and excellence in a person, their ability and their quality. Mutual respect is this definition shared in equal amounts with people. We foster an environment of mutual respect with our co-workers and our clients. Each Super Restoration employee deserves respect and is part of the team because they are a qualified service professional. Interactions and relationships between co-workers, whether supervisors or subordinates, must always be respectful regardless of race, age, religion, ethnic background, gender difference of opinion.

The continued growth and success of Super Restoration directly correlates with following the principles found in our mission statement To view our application for employment please visit our Careers Page.

Super Restoration is now FIRST ONSITE.

On March 29, 2021, many restoration brands, including Super Restoration, Interstate, FirstOnSite, Interstate Hawaii, Restauration PremièreAction, Perfection, CATCO, and Rolyn have come together under one name to become a leading restoration company in North America.

While our name has evolved, our commitment to clients remains the same. As a unified company, we are better equipped to lead and serve with 80+ branches across the US, Canada and Puerto Rico, 2,200+ team members, and more than 70 years of combined experience.

Learn more about FIRST ONSITE.

Learn More